Our family have been using Suburban since the 70s. The same owner and never had an issue on home or our commercial property's. Great company and honest repair work with great employees everytime. They have work on my old ac equipment at my house for years and kept it running tip top shape.
Charles & Suburban Are The Best. Before Charles, Don ran the company. He was great too. For I would say 50-60 years, Suburban has installed and serviced about 25 properties for me and my family. Multiple new installs. Multiple checks and repairs. I trust them so much, I have left my key under a rock so they could get in and work when I was away. No, they are not the cheapest, they are most DEFINITELY not the highest either. They are licensed, insured, professional and trustworthy and stand by their work. Charles will tell you like it is. He is also reachable on the weekend - who DOES that in 2019? When my frugal grandmother starting buying small rent houses decades ago, she looked for bargains - but she never once considered moving away from Suburban Heating & Air, even though an individual would have been cheaper. Yes, they have charges for travel etc - just like EVERY OTHER COMPANY. They're coming by my house today. One of the guys came by last week on his way home on a Friday night. These are good people.
Trustworthy with complex residential projects. Researched and gathered bids from top HVAC experts in Dallas as we needed to replace and re-engineer very old systems in our house. We are perfectionists and the professionals from Suburban Heating & Air really exceeded our expectations. We like to upgrade/improve the quality on any project we take on. They listened to our vision and measured and assessed the job and promptly provided a thorough bid with experienced perspectives on the appropriate Carrier systems for our solution. They replaced all aspects of our systems and even rebuilt return air duct work. Air purification, WiFi integrated mobile thermostats to collect diagnostic information, quiet compressors and re-engineered air flow to ensure adequate air flow to various rooms. These guys (Tracy and Perry and team) showed up on time and treated our house and our family with great care. We highly recommend Suburban Heating and Air.
Our other AC company was bought by someone and they were unreliable. Suburban stepped up and saved us twice! The other company failed to show when we needed a new thermostat for my MIL’s and Suburban came and saved the day. Then, today, our own AC unit stopped working and Suburban found a way to fit us in! Thank you!
Darrin was our technician for a recent service call and was fantastic. He was highly professional and courteous, helpful, and the charges were very reasonable. Surburban was recommended by our next door neighbor because they have a 20 year.